Refund Policy for Cakes:

• Cake orders can be cancelled with 2 days' notice prior to pick-up.
• Custom products for special occasions or limited edition releases are non-refundable.
• Contact Head Office to request a refund within notice period on hello@gelatomessina.com

Returns Policy for Merch & Gifts:

• Food products, discounted, personalised items, and Christmas Gifting products are non-returnable unless faulty. If you have a faulty item please contact hello@gelatomessina.com.
• Returns for full-priced merch items are accepted within 14 days of purchase. If you would like to return your item, contact hello@gelatomessina.com with your order details. The customer is responsible for the postage costs to return the item to us.
• All returned items must be in original condition, with swing tags attached.
• Refunds will be credited to the original payment method.
• We cannot offer exchanges.
• Gift card sales are final and subject to terms and conditions found on our Gift Cards page.

In-Store Purchase Returns:

• Full-priced items can be returned with a receipt within 14 days of purchase.
• All returned items must be in original condition, with swing tags attached.
• We cannot offer refunds for online purchases in-store.

Discount Codes:

• Only one discount code can be used per order.

Messina App Points for E-Comm Purchases:

• Currently, app points are not applicable for e-comm orders unless stated otherwise on the specific product page.